Privacy Policy
In short: we collect what we need to run our courses, training and software, and to get paid. We don't sell your information. SoulEyez runs on your own computer, and we never see your scans or findings.
- Who we are & what this covers
- Information we collect
- SoulEyez and your data
- How we use your information
- Who we share it with
- If your employer enrolls you
- Cookies & tracking
- How we protect it
- How long we keep it
- Your choices & rights
- Visitors outside the United States
- Children
- Links to other websites
- Changes to this policy
- Contact us
1.Who we are & what this covers
CyberSoul SecurITy, LLC ("we," "us") is a California limited liability company that provides security training and tools. This Privacy Policy explains how we handle personal information when you:
- visit cybersoulsecurity.com or our course site at learn.cybersoulsecurity.com;
- buy or take Break Into CyberSecurITy, Compliance Training or SoulEyez Pro;
- download or use SoulEyez; or
- contact us or request a demo.
It doesn't cover third-party websites or services we link to, which have their own policies.
2.Information we collect
Information you give us
- Contact and demo forms: name, work email, company, team size and your message.
- Course accounts: name, email, username and password for learn.cybersoulsecurity.com.
- Purchases: name, email, billing address or country and what you bought. Card details are entered directly with our payment processors (Stripe for training, Lemon Squeezy for SoulEyez Pro); we never see or store your full card number.
- SoulEyez Pro licenses: name, email, organization and license details, because we distribute Pro directly.
- Proof of eligibility for discounted pricing: if you ask for Student/Intern or Career Changer pricing, a school email address, a photo of a student ID, or a short note about your situation.
- Emails and support requests: whatever you choose to include.
Information collected automatically
- Website: IP address, approximate location, browser and device type, pages viewed and referring site, through cookies set by our website platform.
- Course site: login times, course progress, quiz and lab results, completion status and certificates.
Information from others
- If your employer enrolls you in Compliance Training, they give us your name, work email and sometimes your team or role.
- Our payment processors confirm whether a payment succeeded.
3.SoulEyez and your data
SoulEyez runs on your own computer. We don't receive what you do with it.
- We don't collect your scans, findings, credentials, evidence, reports or usage statistics. They stay in the encrypted vault on your machine.
- SoulEyez doesn't send usage data, crash reports or telemetry to us.
Optional AI features: if you connect an AI provider, such as a local Ollama model or a cloud provider like Claude using your own API key, the data you send for AI-enhanced reports goes to that provider under their terms, not to us. A local model keeps everything on your machine.
Downloads: the free version is downloaded from PyPI, which has its own privacy policy. For SoulEyez Pro, we keep only the licensing record described above.
4.How we use your information
- To provide our courses, training and software, and to issue certificates and licenses
- To process payments, send receipts and manage payment plans
- To check whether you qualify for discounted pricing and to send your discount code
- To respond to questions, demo requests and support emails
- To send course and account updates
- To send marketing emails, only if you've agreed, with an unsubscribe link in every one
- To understand how our website is used and improve it
- To prevent fraud and misuse, and to meet legal obligations
6.If your employer enrolls you
When an organization buys Compliance Training for its team, we process learners' information on that organization's behalf and under our agreement with them. We share your enrollment, progress and completion records with your employer so they can show auditors that training was completed. For requests about this data, contact your employer first; we'll help them respond.
8.How we protect it
We use reasonable safeguards, including encrypted connections (HTTPS), multi-factor authentication on our admin accounts, and access limited to the people who need it. No system is perfectly secure, so we can't guarantee absolute security. If a breach affects your information, we'll notify you as the law requires.
9.How long we keep it
| Information | How long |
|---|---|
| Purchase and billing records | 7 years, for tax and accounting |
| Course accounts and completion records | While your account is active, plus 3 years |
| Compliance Training learner records | As set in your employer's agreement |
| SoulEyez Pro license records | While the license is active (1 year), plus 3 years |
| Student ID images sent for discount eligibility | Deleted within 30 days after we check them. We keep only a note that you qualified and which price you received |
| Demo requests and support emails | Up to 3 years |
| Website analytics | Up to 14 months |
| Marketing contacts | Until you unsubscribe, or after 24 months of inactivity |
We may keep information longer if the law requires it.
10.Your choices & rights
You can ask us to:
- tell you what personal information we have about you and give you a copy;
- correct information that's wrong;
- delete your information, unless we need to keep it for legal reasons; and
- stop sending you marketing emails (or use the unsubscribe link).
Email hello@cybersoulsecurity.com with your request. We'll verify your identity and respond within 45 days. We won't treat you differently for using these rights.
California residents: California law gives you the rights above and the right to know which categories of information we collect and share, as described in this policy.
11.Visitors outside the United States
We're based in the United States and store information here. Our products are currently offered to customers in the U.S. If we begin offering them in other regions, such as the EU or UK, we'll update this policy.
12.Children
Our products are open to students aged 13 and older. Students aged 13 to 17 may only use them with a parent's or guardian's permission, and the parent or guardian handles the purchase.
We do not knowingly collect personal information from children under 13. If we learn that we have, we'll delete it. Parents or guardians can email hello@cybersoulsecurity.com to review, correct or delete their teen's information.
13.Links to other websites
Our site and courses link to other websites and tools. We're not responsible for their privacy practices, so please read their policies.
14.Changes to this policy
We'll post any changes on this page and update the "Last updated" date. For significant changes, we'll also notify customers by email.
15.Contact us
CyberSoul SecurITy, LLC · Bay Area, California
Email: hello@cybersoulsecurity.com
See also our Terms & Conditions, Refund Policy and Disclaimer.
Privacy questions or requests?
Email us at hello@cybersoulsecurity.com.